Shipping policy

We offer Free Of Charge Shipping Australia wide for ALL regular sized purchases. Should your purchase exceed the accepted size, we will contact you with the quoted charges accordingly prior to shipping.

International Shipping Customs Taxes & Duties:

Some countries impose varying levels of taxes and duties for goods purchased outside their geographic boundaries. At no time is TPP Hair Care responsible for payment of these taxes and duties on behalf of the Purchaser at any time during the delivery process and Customs clearance procedure of that relevant country. This charge is levelled by the governing bodies of that country and TPP Hair Care cannot be held responsible for the said payment requested in order to facilitate the delivery of goods on behalf of the Purchaser. If the Purchaser is unsure if there are payable duties and taxes required, they are advised to check with the Customs Department of their respective country prior to completing their purchase within our store.

International Customs Clearance Delays:

TPP Haircare will not be held responsible for or issue a refund of orders simply for delays that may occur in the clearance procedures of the shipping country as we cannot directly influence the amount of time that Customs may take to clear the goods for delivery to the Customer in that country. If a delay occurs and we are advised accordingly, we will endeavour to ascertain the reason for the delay & provide relevant information with a view to resolving the delay and expedite delivery to the Customer via our International Shipping Service Courier.