Refund policy
Returns
Our policy lasts 21 days. If 21 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or used in any way.
- Any item that is returned more than 21 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund or store credit will automatically be processed by the Shopify OR PayPal platforms (whichever is applicable) only & in the respective platforms timeframe. Requests for bank transfers for refunds will not be considered at any time.
Late or missing refunds (if applicable)
At times, there can be some processing time before a refund is posted.
If your agreed refund has not been received within a reasonable time period, please contact us at forhair@bigpond.com. & we will contact the respective platform to ascertain why there is a delay.
International Shipments & Refunds:
Refund requests for shipments delayed due to that country's respective Customs Departments will not be considered at any time. We have no ability to influence the amount of time it may take by that country's Customs Department to clear items for delivery to the recipient. Delays can occur for reasons beyond our control & responsibility but we will endevour to ascertain a firm delivery date via our International Courier on your behalf once notified of the delay.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at forhair@bigpond.com and send your item to: Product Portfolio Hair Care, 21a Ashmore Road. Forest Hill. VICTORIA 3131. Australia
Shipping
To return your product, you should mail your product to: Product Portfolio Hair Care, 21a Ashmore Road. Forest Hill. VICTORIA 3131. Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live locally or internationally, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Shipping Customs Taxes & Duties:
Some countries impose varying levels of taxes and duties for goods purchased outside their geographic boundaries. At no time is TPP Hair Care responsible for payment of these taxes and duties on behalf of the Purchaser at any time during the delivery process and Customs clearance procedure of that relevant country. This is a charge levelled by the respective governing bodies of that country and TPP Hair Care has NO influence on that process or can be held responsible to pay for the said payment requested by that governing body in order to facilitate the delivery of goods on behalf of the Purchaser. If the Purchaser is unsure if there are payable duties and taxes required, they are advised to check with the Customs Department of their respective country prior to completing their purchase within our store.